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Policies & General Information

Also see Jewelry FAQ's for other frequently asked questions.

Secure Server
All Items are Subject to Prior Sale
Photography
Returns
Gift Wrap
Shipping
CA Sales Tax
Payment
Privacy


Secure Server
You will see the lock close and the https: appear after you click the checkout button.


All Items are Subject to Prior Sale
I hate having to add this section. If you have purchased an item on this site and the checkout procedure tells you that you have bought it, it should be yours. HOWEVER, there is only one of each of my items and if it is already sold, there is no way I can deliver it to you.

Prior sales are rare, but they can occur when someone buys something off-line locally and the on-line inventory hasn't yet been updated.


Photography
I swear photographing jewelry is harder and takes more time than making jewelry. I think I have finally got a good shot, then I find I have lint, fingerprints, glare, reflections - it just seems impossible sometimes. And it is even harder to coax ammolite, dichroic glass and similar items into showing their true beauty in a photograph. It will not take long to realize I am an amateur photographer. However, rather than adding the cost of a professional photographer into the price of my jewelry, I will continue to do the best I can. My most important concern is getting a true enough picture that the item looks as you expect it to - or better - when you receive it. However, because of the challenges of the photography, I do have a return policy for the web site. Please refer to that section for more information.

Usually I will put up two shots - one hanging, so you can see how it sits, and one in my hand. The one in my hand will give you a sense of size and it also usually has the truer color of the two pictures.

If the images on the screen looked "stretched", you are probably using a wide screen monitor. Turn off the wide screen feature and the images will appear correctly.


Returns
I understand how hard it is to purchase something like ammolite or dichroic glass via a web site. It is almost impossible to get a picture that truly shows just what the stone looks like. If you are not happy with a purchase you make from my web site, return the item to me. I will credit back the purchase price for any item that is returned in the same condition that it left here (ie: do not scrape the ammolite with a knife to see how thick the gem layer is, do not try to adjust the wires, etc), when the item is returned within 2 weeks of your receipt.

Shipping/Insurance will not be refunded.

PLEASE EMAIL ME TO LET ME KNOW YOU ARE RETURNING SOMETHING!!

Please make all returns within 2 weeks of your receipt.

An exception is made to the return policy for Christmas gifts, since we want you to shop early enough that the item will get to you by Christmas. If you wish to return an item received as a Christmas gift, please postmark your return no later than January 8. As stated above, PLEASE EMAIL ME, to let me know you are returning something! Please include the name of the purchaser, so their account can be credited. You can also use the credit towards the purchase of another item on the web site.


Gift Wrap
I am happy to gift wrap your item for you. Please make your request in the comments section and note the occasion, so that I may select an appropriate wrapping paper.


Shipping
I am shipping from California, USA via flat-rate priority or express mail.

Mail in the US and Canada is usually reliable. Sometimes it seems to take forever (like 3 weeks for a priority mail envelope that should have taken 3 days), but it usually gets there and gets there in good shape. That said, there are all sorts of things that can happen that I can not control - including people stealing the package out of your mailbox. Once the package leaves here, I can not maintain responsibility for it and will only issue a refund if the merchandise is returned in the same condition that it left here. You may elect to purchase insurance at checkout.

Shipping Outside the United States
Whether or not I can ship an item to you depends on your country’s custom regulations. You will be more familiar with your country’s customs regulations than I will. All items shipped out of the United States are subject to customs inspection in the country they are being shipped to. I can not be responsible if your item does not pass through customs. I will only issue a refund if the merchandise is returned to me. Assessment of duties, taxes (including VAT), and administrative fees (covering the costs of clearing the item through customs) is done in accordance with that country’s laws. Customs duties, taxes, and administrative fees are collected from the recipient. These fees are not included in any prices I quote or any payments remitted to me. All prices quoted by me are in US dollars.

Countries I believe I can ship to include Canada, Great Britain, most of the European Union (exceptions include Greece & Portugal), Japan, Hong Kong, Australia and New Zealand. Many of these countries regulations say they require shipment by insured parcel post.

Places I can not ship to (items are prohibited as I read the customs information) include Mexico, South America, and Africa.


CA Sales Tax
Items delivered to a California address incur CA state sales tax.


Payment
I accept payment in US Dollars via credit card or PayPal.

NOTE: when paying via PayPal, they accept credit cards, your PayPal balance or e-checks. You do not have to have a PayPal account to pay by credit card through PayPal.  Look in the lower left corner for the link to pay without a PayPal account, then just enter your credit card information. If you use an e-check, the order will not ship until PayPal clears the e-check.


Privacy
Information gathered from and about my customers is used strictly to conduct the business of Espy Jewelry.
I do send emails like order and shipping confirmations. If you are using a spam blocker or other type of email filter, please make sure to check your spam for emails from me after you place your order.